Return Policy

At Medi-Service (PTY)Ltd, we stand behind the quality of our medical equipment. If for any reason you are not satisfied with your purchase, we offer a flexible return policy.

Eligibility for Returns

  • Items must be returned within 7 days of delivery
  • Items must be in their original packaging and in good condition
  • Items must not have been used or altered in any way
  • Items must be accompanied by with a Tax Invoice

Return Procedure

  1. Contact our customer service team for guidance on the return policy.
  2. Carefully package the item(s) to be returned, including all original accessories and documentation
  3. Ship the item(s) back to us at the address provided by our customer service team
  4. Once we receive the returned item(s), we will inspect them and process a refund or exchange within 5-7 business days

Refunds

  • Refunds will be issued through EFT.
  • Refunds will be for the full amount of the item(s) returned, minus any shipping costs and handling fee(15%).

Exchanges

  • Exchanges will be processed once the returned item(s) are received and inspected
  • The customer is responsible for any additional shipping costs associated with the exchange

Warranty Returns

  • Items returned under warranty will be repaired at no additional cost to the customer
  • Warranty returns must be accompanied by a copy of the original receipt and a detailed description of the issue

Special Orders

  • Special order items may be subject to a restocking fee
  • Special order items must be returned within 14 days of delivery

Biohazardous Materials

  • Returns of biohazardous materials must comply with all applicable regulations and guidelines
  • The customer is responsible for ensuring proper packaging and shipping of biohazardous materials

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at +27 67 295 8678 or info@mediservice.co.za.